F&Q
How often do you need to replace your filter?
Healthcare professionals suggest replacing the filter cartridge every three months. That's why our high-quality, in-house produced filters are long-lasting, minimising the need for frequent replacements and helping you save money.
Will it fit onto my tap?
H20Hydro works with the vast majority of kitchen taps—98% that have round-tipped aerators. We provide all the tools and adapters needed for installation. Should the included adapters not match your faucet, just reach out to us with a picture, and we’ll send you the right adapters at no extra cost.
How does the filter work?
- Our tap water filter effectively eliminates impurities by utilizing a blend of physical filtration, chemical absorption, and ion exchange processes.
- Designed with five expertly engineered layers, our filter stands out in the market as a top choice for superior water purification.
Shipping & Returns
How long is delivery time?
After your order has been processed, delivery typically takes 2 to 3 business days within the USA, 3 to 8 days in Europe, and 5 to 15 days for other regions.
We will provide tracking number emailed to you once your order is in transit.
Returns
If you are not completely happy with your purchase, you can return items within 30 days of the delivery date. To ensure a hassle-free return, please contact our customer service team.
Warranty
- We offer a 12-month warranty on all our products, starting from the purchase date.
- If you think you have received a defective item or are facing any issues with your product, please reach out to us.
- Please note that this warranty does not cover damages resulting from negligence, misuse, normal wear and tear, or failure to follow product instructions (such as dropping the product).
